Why the list matters
Every company a vendor relies on is one more place your data can be held, and one more party your review has to accept. A vendor review asks for the list so it can check each company, its purpose and where it processes data. This page is that list, taken from the privacy policy, with what each company receives in plain words.
The companies
Grouped by what they do. Screenly also uses the usual analytics and advertising tags on the screenly.io website; those see website visits, not your account, your screens or your content.
| Company | What it does for Screenly | What it receives |
|---|---|---|
| Amazon Web Services | Hosting and storage | Your account, content, screen reports and screenshots |
| Google Cloud | Cloud infrastructure | Your account, content, screen reports and screenshots |
| Cloudflare | Security and performance in front of the service | Traffic between your screens, your team and Screenly |
| Sentry | Error tracking for the service and the screens | Error reports, with the technical details of the fault |
| Brightcove Zencoder | Converting uploaded video so every screen can play it | The video files you upload |
| PostHog | Product analytics | How the dashboard is used |
| Zendesk | Customer support and the help center | Support requests and what you send with them |
| Mailchimp | Email newsletters | Names and email addresses of people who receive them |
| Stripe | Payments and subscriptions | Billing details; Screenly never stores card details |
| Chargify (Maxio) | Billing for some existing accounts, while billing moves to Stripe | Billing details for those accounts |
| Shopify | The store that sells Screenly Players | Orders and shipping details |
Questions
Where is our data hosted?
On Amazon Web Services and Google Cloud, processed in the United States.
Can we choose where our data is hosted, such as the EU?
Not today. Data is processed in the United States.
Is there a data processing agreement?
Not published. Ask us if your review needs one.
Does Screenly send our content to an AI model?
No. Screenly has no built-in AI and sends nothing to an AI model. Your team can connect its own assistant through the Screenly MCP server, limited to what its API token allows.
Where does each company process our data?
Customer data is processed in the United States. If your review needs the processing location of a particular company on this list, ask us and we will confirm it.