Monitoring
Knowing that a screen is up, that it is showing the right thing, and that the device behind it is healthy.
- Alerts Getting told when a screen goes offline, by email, Slack, or PagerDuty, and how to keep the alerts worth reading.
- Health and diagnostics What the Details tab shows about a screen's connection, network, and hardware, and what a player reports that the dashboard does not show yet.
- Screenshots Seeing what a screen is actually showing, taking a fresh screenshot on demand, why a screenshot is sometimes unavailable, and how to turn capture off entirely.
- Status and sync How often a screen checks in, what online and pending sync actually mean, and why a command sometimes takes a few minutes to land.