The billing page

Your plan, its status, the next billing date, the billing email, and how many screen licenses are in use. What each one is telling you.

Go to Settings > Billing & subscription. It puts your plan, its status, the next billing date, and your license usage on one page.

Alerts at the top

When something needs your attention, the page says so at the top, next to the button that fixes it. A failed payment comes with Update payment details. A free trial with no card on file comes with Add payment details. A subscription that is about to end, or has ended, comes with Renew subscription.

A workspace with no subscription at all says You don't have an active subscription., with a way to pick a plan.

Subscription

Plan, the plan you are on, with Switch plan next to it.

Status, in plain words: Free trial, Active, Payment failed, Ended, Waiting for first payment, First payment failed, or Paused. A canceled subscription reads Active until the period you paid for runs out, then Ended. In the last 7 days before it ends, the page warns you with the date.

Next billing, the date of the next charge.

Billing email, the address receipts and payment reminders go to. Worth checking that it is a finance address rather than whoever happened to sign up, since that is who receives every invoice.

Usage

Screen licenses shows how many of your plan's licenses are used, and how many are still available.

Available is the number to look at before a rollout. Connecting a screen with none free fails, and the fix is either buying more or disabling a screen you are not using.

If a pool looks fuller than expected, look for disabled-but-not-really screens: a screen that is enabled and offline still holds its license.

Members shows how many people the workspace has against your plan's limit. On Starter that is 2, and Screenly support accounts don't count. Content storage has no limit on any plan, as long as you only store media you use on your screens. See our fair use policy.

Managing the subscription

Manage subscription opens the billing portal, where plan changes, license count, payment method, invoices, and billing details all live. See Change your plan or screen count.

Comparing plans

Compare plans, or Switch plan next to your plan, opens the Plans page. It compares Starter, Business, and Enterprise side by side, with monthly and yearly prices and a full feature table.

Workspaces on this plan

With linked workspaces, Workspaces on this plan opens a table of every workspace sharing the plan and how many licenses each one uses. See The license pool.

If you don't manage billing

Members whose role doesn't include billing get a read-only version of the page. It shows the plan and usage, but not payments or invoices, so anyone can check the plan without asking around. If something needs fixing, the page tells them to ask someone who manages billing.

If you are a child workspace

The page says the parent workspace pays for this one, and there is no Manage subscription. It shows the plan and how many of the shared licenses this workspace uses. To change anything, switch to the parent. See The license pool.